Refund Policy

Scope and Definitions

This Refund Policy ("Policy") applies to every payment made to Vikpalla Software Private Limited (CIN U62011KA2024PTC195460; "Vikpalla," "we," "us" or "our") for any paid product or service, including:

• ClavePrep: claves, plans and any other paid feature.
• ClaveVerse: claves and any other paid item.
• ClaveHire and ClaveHR: employer subscriptions, plans and one-time fees.
• Recado: any paid plan.
• Any invoiced or separately agreed arrangement.

In this Policy:

• Claves (or credits) are virtual prepaid units used to access features, sessions or generations within our products. They are a limited, revocable licence to use digital functionality, not money, legal tender, securities or property.
• Plan or subscription means any paid access for a stated period, whether monthly, annual or otherwise.
• One-time purchase means any non-recurring payment, such as a pack of claves or a set-up fee.
• Payment processor means the third-party payment gateway or financial institution we use to collect payments.

By starting or completing a payment you confirm that you have read and agree to this Policy. A separate written agreement signed by an authorised officer of Vikpalla overrides this Policy only to the extent it expressly says so.

All Sales Are Final

To the fullest extent permitted by applicable law, all purchases are final, non-cancellable and non-refundable. Once payment is received by us or our payment processor, the amount will not be refunded, returned, credited (other than as the claves or access you bought) or reversed, in whole or in part.

The following are not grounds for a refund:

• You did not use, or only partly used, what you bought.
• You changed your mind or no longer need the product.
• You are dissatisfied with a result, output or feature.
• You did not get a particular outcome. Our products provide preparation, screening, productivity and AI-assisted tools. We do not guarantee any job, interview, offer, score, hire or business result.

Because our products are digital and available immediately after payment, you ask for immediate supply when you buy. To the maximum extent permitted by law, any cooling-off or withdrawal right for digital content ends once access begins.

Claves and Credits

• Claves and credits are non-refundable and cannot be exchanged for cash or any other value.
• They have no cash value outside our products and are not a deposit, balance or stored value. They cannot be sold, traded, gifted, assigned or transferred to another account or person.
• Claves are consumed when applied to a feature, generation, session or service. Consumed claves are not recoverable or re-credited, including where you dislike the output.
• Claves may expire as disclosed when you buy or receive them. Unused claves lapse on expiry or when your account is suspended or terminated under our Terms, with no refund.
• Free, promotional or goodwill claves have no value, are non-refundable and may be changed or withdrawn at any time.

Subscriptions and Plans

• How billing works. Payments are collected online through a third-party payment gateway. Each plan is shown with its price and period at checkout. Some plans are prepaid for a fixed term, and some plans may renew at the end of each period at the then-current price until cancelled. The terms shown at checkout for your plan apply.
• Cancelling. You can cancel a plan to stop future renewals, through your account or by contacting us. Cancellation does not refund the current or any earlier period. Your access continues until the end of the period you have paid for.
• No pro-rata refunds. We do not give partial, pro-rata or prorated refunds for unused time, unused monthly credits, downgrades or mid-period cancellation.
• Price changes. We may change prices going forward. A change does not affect a period you have already paid for. Where required, we give advance notice.
• Avoiding a renewal charge. To avoid being charged for the next period, cancel before the period ends. A renewal charge after the cancellation deadline is not refundable.

Employer and Invoiced Purchases

This Policy applies equally to ClaveHire and ClaveHR employer plans, seats, set-up and other one-time fees, and to any invoiced arrangement. Invoiced amounts are payable in full and are not refundable or creditable for unused seats, unused time or early termination, unless a written agreement signed by an authorised officer of Vikpalla states otherwise. The person who completes a purchase on behalf of an organisation confirms they are authorised to bind it.

Review Before You Pay

Checkout shows the price, product and plan before you pay. It is your responsibility to review these details and to confirm that you are buying the right item, in the right account, only once. Accidental, mistaken or duplicate purchases that you authorised are not refundable. A charge that we verify was duplicated by a technical fault on our side is covered by the exception below.

Limited Exceptions

We make exceptions only where strictly required:

• Where the law requires. Nothing in this Policy removes a refund or remedy that cannot lawfully be excluded under applicable law, for example mandatory consumer protection rules in India or payment-network rules. Where such rights apply, this Policy operates only to the extent the law allows.
• Charged in error or duplicated. If a payment is charged in error or duplicated by a technical fault on our side and we verify it, we will reverse that specific charge to the original payment method.
• Unauthorised transactions. If you did not authorise a charge, report it promptly to your bank or the payment processor and to us. We will cooperate with the investigation, and verified unauthorised charges are handled as the law and payment network rules require.

Any other accommodation we choose to make is a one-off goodwill gesture. It is not a waiver of this Policy and creates no right to a similar accommodation later.

How to Contact Us

To raise a payment issue that falls within the exceptions above, email contact@vikpalla.in as soon as possible, and ideally within seven (7) days of the charge. Include the account email, the product, the order or transaction ID, the date and amount, and a description of the problem with any evidence. We will acknowledge your message within three (3) business days and may ask for more information.

Where we reverse a charge, it goes to the original payment method in the original currency. How long it takes to show in your account depends on the payment processor and your bank, and we are not responsible for their fees or for currency-conversion differences.

Chargebacks and Disputes

Please contact us before you start a chargeback or payment dispute with your bank or card issuer, so we can try to resolve it directly. We may contest any chargeback on a valid, completed purchase and present this Policy and our transaction records as evidence. We may suspend or terminate accounts linked to fraudulent or improper chargebacks, remove any remaining claves and access, and recover related costs to the extent the law permits.

Taxes and Currency

Prices are shown at checkout, and GST and other applicable taxes are added or included as the checkout and your invoice state. Any tax refunded under the exceptions in this Policy is limited to what applicable tax law permits. Payments are taken in the currency shown at checkout. Your bank may charge conversion or cross-border fees that we do not control and do not refund.

Service Changes and Discontinuation

We may add, change, limit or retire features, plans or products over time. Such changes, and any discontinuation of a product, do not by themselves entitle you to a refund. Unless the law requires otherwise, where we discontinue a paid product we will give reasonable notice where practicable and will let you use what you have paid for until the end of the paid period.

Terms and Privacy Policy

This Policy forms part of, and is read with, our Terms & Conditions and Privacy Policy. For anything about refunds, this Policy is the more specific document and prevails. It is governed by the laws of India, and disputes are handled as set out in our Terms, with the courts at Bangalore having jurisdiction. Product-specific refund policies, such as ClavePrep's, are consistent with this Policy.

Changes to This Policy

We may update this Policy from time to time. The updated version takes effect when posted here with a new date at the top. The Policy in force when you made a purchase governs that purchase. Continued use after an update means you accept the revised Policy.